Contents
- 1) Eligibility and Legal Use
- 2) Account Registration and Security
- 3) Verification (KYC) and Checks
- 4) Deposits, Withdrawals, and Payments
- 5) Bonuses and Promotions
- 6) Fair Play, Game Rules, and Errors
- 7) Prohibited Behaviour
- 8) Inactive Accounts
- 9) Responsible Gaming
- 10) Complaints and Dispute Resolution
- 11) Changes to the Terms and Services
- 12) Governing Law
1) Eligibility and Legal Use
You must be 18+ (or the legal minimum age in your location, but never under 18) to register and play. It is your responsibility to ensure that online gambling is legal where you live and that you are allowed to access these services. We may restrict access to the site or specific services in certain jurisdictions.
2) Account Registration and Security
When you register, you must provide accurate and up-to-date information, including valid contact details. Only one account per person is allowed. Creating multiple accounts, using false details, or attempting to gain bonuses unfairly may result in account suspension, closure, removal of bonus funds, and voided winnings.
You are responsible for keeping your login details private. Any activity performed through your account using correct credentials will be treated as authorised by you. If you suspect unauthorised access, contact support immediately and stop playing until the issue is resolved.
3) Verification (KYC) and Checks
To comply with regulatory obligations (including Anti-Money Laundering and player protection), we may require identity verification at any time—especially before processing withdrawals or when certain thresholds are reached. This can include proof of identity, proof of address, and proof of ownership of payment methods.
Verification documents must be uploaded through the approved Upload Docs area in your account. Documents submitted through other channels may not be accepted.
4) Deposits, Withdrawals, and Payments
Deposits and withdrawals must be made using payment methods available in the cashier for your country and account. Deposits must be made from a payment source where you are the named holder. All transactions may appear on your payment method statement, and you may receive confirmations by email.
Withdrawals are generally processed only after:
- you have made at least one successful deposit (Real Money Account),
- required verification checks are completed,
- you have sufficient available balance, and
- any bonus terms have been met (if applicable).
Withdrawals are usually returned to the same method used for deposits where possible. Processing times and method availability can vary, and additional checks may apply for large wins or jackpot payouts.
Chargebacks and unjustified payment disputes are not permitted. If a chargeback occurs, we may suspend or close the account and recover funds where necessary.
5) Bonuses and Promotions
Bonus offers are subject to eligibility checks and specific conditions (such as wagering requirements). Bonus rules form part of these Terms. If an offer’s rules conflict with the general Terms, the offer’s specific rules will apply for that promotion.
We may refuse or limit bonus eligibility based on account checks and may remove bonus funds or winnings if the Terms or bonus rules are breached.
6) Fair Play, Game Rules, and Errors
Games use RNG (Random Number Generator) technology to ensure random outcomes. If there is a discrepancy between the result shown on your device and the platform or partner server record, the server record will prevail.
If a technical issue incorrectly credits winnings or bonus value, we may correct the balance and remove funds that were credited in error, including winnings generated from those funds. If a game cannot be completed due to a system fault, we may terminate the session and refund the wager according to the applicable rules.
7) Prohibited Behaviour
You must not attempt to cheat, collude, manipulate outcomes, abuse promotions, or engage in fraud, money laundering, or any unlawful activity. Abusive or offensive behaviour (including inappropriate usernames) may lead to restrictions or account closure.
The use of Artificial Intelligence software or any tool designed to create an unfair advantage is not allowed. If detected, your account may be terminated and winnings cancelled.
8) Inactive Accounts
An account may be treated as inactive if it has not been accessed for six consecutive months. Inactivity fees may apply depending on account currency and may be deducted from your remaining balance until the account becomes active again. We may attempt to notify you before an inactivity fee is charged.
9) Responsible Gaming
We provide tools that support controlled play, such as deposit limits, session reminders, and player limitation options (cooling-off, temporary suspension, and self-exclusion). If you feel your gambling is becoming difficult to manage, we encourage you to use these tools and contact support for guidance.
10) Complaints and Dispute Resolution
If you have a complaint, contact Customer Support first and provide clear information (username, details of the issue, and relevant dates/times). If your issue is not resolved, you may request escalation. For eligible disputes related to gambling transactions, an MGA-authorised ADR process may be available, and you may also submit a complaint to the Malta Gaming Authority.
11) Changes to the Terms and Services
We may update these Terms, suspend or modify services, or change site content when necessary. Continued use of the site after changes are published is treated as acceptance of the updated Terms.
12) Governing Law
These Terms are governed by the laws of Malta, and disputes are subject to the exclusive jurisdiction of the courts of Malta.