Contents
Risks and Impacts of Gambling
For many players, gambling remains harmless fun. For others, it can become difficult to control time and money spent. A common sign that things are shifting is when gambling begins to negatively affect daily life—relationships, work or study, finances, or wellbeing.
Some behaviours that may indicate a gambling problem include:
- Thinking about gambling constantly
- Needing to wager larger amounts to feel the same excitement
- Repeatedly failing to reduce, limit, or stop playing
- Feeling restless or irritated when trying to cut back
- Using gambling to escape low mood, stress, anxiety, or guilt
- Trying to win back losses
- Hiding gambling activity or lying about it
- Damaging relationships, career, or education because of gambling
- Relying on others to solve financial problems caused by gambling
Gambling-related harm can show up in different ways: mental health strain (such as anxiety, low mood, sleep problems), conflict at home or work, and financial pressure caused by overspending. Help is available, and changing your habits is possible—either through the tools on the site or through independent support organisations.
Responsible Gaming Tools and Player Protection
We provide account-based tools designed to help you manage your play and keep control. These options are available in the account area and can be used at any time if you want to set clearer boundaries.
Cooling-Off, Temporary Suspension, and Self-Exclusion
If you want to take a break, you can apply a restriction to your account:
- Cooling-Off: 24 hours, 48 hours, or 7 days
- Temporary Suspension: 30, 60, or 90 days
- Self-Exclusion: a longer or indefinite restriction (support can help extend the duration if needed)
While a restriction is active, you won’t be able to gamble or deposit, and you will stop receiving marketing messages (removal from all marketing lists may take up to 24 hours).
Deposit Limits
During account setup, you can choose to restrict deposits by setting a daily, weekly, or monthly limit. Deposit limits can usually be adjusted later from your account settings.
Time Limit Control
If you want an automatic session cap, you can request a timed logout feature. This option logs you out after a set number of minutes to help prevent longer sessions than planned.
Game Status Reminders
Game status reminders (reality checks) are pop-up messages shown during play. They display session time and key activity information, and allow you to continue or log out. Common reminder intervals include:
- 15 minutes
- 30 minutes
- 45 minutes
- 60 minutes
Self-Assessment
A self-assessment is a simple check designed to help you understand whether gambling may be becoming a concern. If you’re unsure about your habits, taking a self-assessment can help you decide whether to set limits, take a break, or seek additional support.
Support and Independent Help
If you need guidance about responsible gaming tools or want help applying restrictions, contact customer support and ask for assistance with safer play settings.
Independent organisations can also provide free advice and support for gambling-related harm, including:
- Gamblers Anonymous
- National Council on Problem Gambling
- GamCare
- Gambling Therapy Helpline
Underage Gambling Prevention (18+)
Gambling is not allowed for anyone under 18. Age checks can be carried out using automated and manual verification. Any underage account will be closed.
To help prevent underage access at home, we recommend:
- Not leaving children unattended on a device that can access gambling services
- Avoiding saving passwords on shared devices
- Keeping payment details private and inaccessible
- Creating a separate device profile for children with restricted access
- Using filtering software such as Cyber Patrol, GamBlock, or Net Nanny
Account Security: Preventing Unauthorised Access
Protecting your account is a shared responsibility. You can reduce the risk of unauthorised access by following these habits:
- Never share your username or password
- Avoid using “Remember Password” on shared devices
- Always log out after playing
- Keep your email account secure and don’t save email passwords on shared devices
- Be extra careful when using public or shared computers
Signs that someone may have accessed your account can include unexpected balance changes, unfamiliar game history, transactions you don’t recognise, or unexpected payment receipts in your email. If you suspect unauthorised activity, contact support immediately.