Contact Us

If you need help with your Spin Genie account, games, promotions, or payments, our support team is here to assist. To get a faster response, please prepare a short description of the issue and include any helpful details such as the time it happened, the device you’re using, and any error message you see.

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Contents
  1. Live Chat
    1. Email Support
      1. Report a Problem

        Live Chat

        Live Chat is the quickest way to get support for most questions, including login issues, navigation help, deposit and withdrawal queries, bonus activation, and technical problems.
        To access Live Chat, log in to your account and open the chat option from the support area.

        Live Chat hours: 06:00–00:00 (GMT)

        Email Support

        For detailed questions or issues that require more explanation, you can contact the support team by email:

        [email protected]

        Email support is especially useful for account-related questions, payment follow-ups, and general assistance when you prefer to write everything in one message.

        Report a Problem

        If you experience a technical issue while using the site (for example, a page not loading, a game freezing, or a feature not working as expected), you can use the “Report a problem” option in the support area.
        When reporting an issue, include what you were trying to do, what happened instead, and any steps you’ve already tried (such as refreshing the page or switching browsers).