Contents
Who We Are
Spin Genie is known for offering a large, frequently updated game catalogue and a straightforward player journey—from account creation to gameplay and customer support. The brand prioritises trust and long-term usability: clear information, secure payments, and responsible play tools that help players stay in control.
Our Story
Spin Genie’s development reflects a long-term presence in online gaming and a shift toward modern platform delivery:
- 2005 — Skill On Net Limited is founded in Cyprus and begins managing multiple international online casino brands.
- 2014 — Spin Genie is founded by Reading-based company Gaming Realms and grows in popularity in the UK market.
- 2019 — SkillOnNet acquires the Spin Genie brand, supporting further growth and product development.
- 2020 — Spin Genie is relaunched in the UK on the Kinetic Digital platform, introducing a refreshed experience and the Spin Genie magician character used across campaigns in Spain, the United Kingdom, and Canada.
What Players Can Expect at Spin Genie
Spin Genie is built around variety, convenience, and clarity. The platform typically focuses on:
- Large game selection across slots, table games (such as roulette and baccarat), live casino titles, Slingo, online bingo, and instant-win formats
- A catalogue of 7,000+ games, with new titles added weekly
- Easy navigation designed to help players find games quickly without unnecessary steps
- Flexible deposit options, including payment brands such as Visa, Mastercard, PayPal, Apple Pay, and Trustly
- Optimised mobile experience for Android and iOS devices
- Support that’s easy to reach, with service built around fast, practical problem solving
Safety, Security, and Fair Play
Spin Genie operates with security and transparency as core priorities. Player data is protected using encryption technology to help keep personal and financial information confidential. Deposits and withdrawals are processed through secure payment systems, supporting reliable account management.
Fair play is supported through the use of RNG (Random Number Generator) technology in casino and slot games, ensuring outcomes are random and based on chance. RNG systems are tested and certified regularly by independent bodies as part of standard licensing expectations. Spin Genie also helps players understand game concepts like RTP (Return to Player), which describes theoretical long-term return percentages for individual titles (while not guaranteeing outcomes in any single session).
Responsible Gambling Commitment
Spin Genie promotes gambling as entertainment only and provides tools that help players control their activity, including:
- Freeze / Cooling-Off periods (24 hours or one to six weeks)
- Deposit limits (daily, weekly, or monthly), adjustable through the account area
- Self-exclusion, designed to prevent account activity unless the player proactively requests reactivation (with restrictions on timing)
- Reality checks, which display timed reminders during play and allow players to review history or exit a game
Spin Genie also works with established support services in Great Britain, including GambleAware and GamStop, helping players access external resources if they want additional safeguards.
Customer Support
Spin Genie provides customer support through:
- Live chat, available daily from 6am to midnight
- Email support via [email protected]
Support teams are trained to assist with platform navigation, account questions, payments, and general troubleshooting.
Promotions and Community
Spin Genie offers a range of promotions and feature-based activities designed for both new and existing members. These can include welcome-style offers, free spins, match-up bonuses, Prize Twister-style mechanics, and slots tournaments. Availability and terms can vary, so players are encouraged to review promotion conditions inside their account.